Privacy Policy

Privacy Policy www.couleursafran.com

At COULEUR SAFRAN, we place great importance on protecting your personal data. This privacy policy aims to inform you about how we collect, use, store, and protect your personal data when you visit our website www.couleursafran.com or use our services. It applies to all users of the site, including customers and visitors.

1. Identity of the data controller

The controller of your personal data is:
SAFFRON COLOR
Simplified Joint Stock Company (SAS) with capital of €10,000
Head office: 12 rue Reyer, 06400 CANNES, France
SIRET: 804 610 509 00015
Telephone: 06 30 16 44 06
Email: contact@couleursafran.com
Representative: Anne Halkin

2. Data collected

We collect the following data, as appropriate:

  • Identification data : Last name, first name, email address, telephone number.

  • Connection data : IP address, browser type, date and time of connection, pages visited (via cookies).

  • Order data : Delivery address, payment information (managed by our secure service provider), purchase history.

  • Voluntary data : Information provided via contact or newsletter registration forms.

This data is collected when you:

  • Place an order on the website.

  • Create a customer account.

  • Contact our customer service.

  • You subscribe to our newsletter.

  • Navigate the site (via cookies, with your prior consent).

3. Purposes of processing

Your data is processed for the following purposes:

  • Order and delivery management : Processing your purchases, shipping products, tracking deliveries.

  • Customer relationship management : Response to your requests, follow-up of complaints, loyalty.

  • Site improvement : Analysis of navigation to optimize the user experience (via audience analysis tools).

  • Marketing : Sending newsletters or promotional offers (only with your consent).

  • Compliance with legal obligations : Retention of data for tax or accounting reasons (legal duration of 10 years).

4. Legal basis for processing

The processing of your data is based on:

  • Your consent (e.g.: newsletter subscription).

  • The performance of a contract (e.g. processing your order).

  • A legal obligation (e.g.: retention of accounting data).

  • A legitimate interest (e.g., site improvement, security).

5. Recipients of the data

Your data is intended for:

  • COULEUR SAFRAN's internal team for order management and customer service.

  • Our service providers (e.g.: website host, carriers, secure payment provider), under subcontracting contracts with confidentiality obligations.

  • The competent authorities in the event of a legal obligation (e.g., legal requests).

We do not sell or rent your personal data to third parties for commercial purposes.

6. Retention period

  • Order data : Retained for 10 years after the end of the commercial relationship, in accordance with tax and accounting obligations.

  • Connection data : Retained for 13 months for audience analysis cookies.

  • Newsletter data : Retained until you unsubscribe.

  • Contact details : Retained for 3 years after the last contact, unless requested to be deleted.

7. Transfer of data outside the EU

We do not transfer your personal data outside the European Union. Our service providers are located in the EU and comply with GDPR standards. In the event of any future changes, we will inform you and ensure an adequate level of protection.

8. Your rights

In accordance with current legislation, you have the following rights:

  • Right of access : Obtain a copy of your data.

  • Right of rectification : Correct inaccurate or incomplete data.

  • Right to erasure : Request the deletion of your data (except legal obligation).

  • Right to restriction : Limit the processing of your data in certain cases.

  • Right to object : Object to the use of your data for prospecting purposes.

  • Right to portability : Receive your data in a structured format and transmit it to another controller.

  • Right to define post-mortem directives : Indicate what will happen to your data after your death.

To exercise these rights, contact us at:
SAFFRON COLOR – 12 rue Reyer – 06400 CANNES
Email: contact@couleursafran.com

You will receive a response within one month, extendable to two months in complex cases. You can also file a complaint with the CNIL (www.cnil.fr) if you believe your rights have not been respected.

9. Data security

We implement appropriate technical and organizational measures (encryption, restricted access, regular backups) to protect your data against loss, alteration, or unauthorized access. However, no transmission over the Internet is completely secure, and we cannot guarantee absolute protection.

10. Cookies

Our site uses cookies to:

  • Ensure the proper functioning of the site (e.g.: shopping cart management).

  • Analyze traffic (e.g. Google Analytics, anonymized data).

  • Offer targeted advertising (with your consent).

You can manage your preferences via the consent banner displayed during your first visit or via your browser settings. Cookies are stored for a maximum period of 13 months.

11. Changes to the Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date. We will notify you by email or through a notification on the website if any significant changes occur.

12. Contact

For any questions regarding this policy or the processing of your data, contact us:

  • By mail: COULEUR SAFRAN – 12 rue Reyer – 06400 CANNES

  • By phone: 06 30 16 44 06

  • By email: contact@couleursafran.com